There are some websites out there that offers Live Chat, whereby you can speak to a someone and ask for help or assistance on the website or on the product. Of the few websites that offer this service I know of, eBay is probably the most well known.
Some websites only offer Live Chat on office hours, probably suggesting a more localised, averagely-paid support guy, or some extremely efficient receptionist attending the Live Chat. What intrigued me, was how some companies are able to offer this 24/7, no matter where you are. This services are great, albeit a little slow.
I have always suspected one word: Outsourcing. Specifically, another word: India. India is like the IT support outsourcing heaven. It used to be just in India, but now they are out conquering the world, spreading the Indian-being-IT-guy culture to every nooks and cranny of the world. Call your local IT-related hotline to confirm. 
My doubt has always been suppressed by the fact that these support guys and girls have inherently English names, like Monica, like Peter, like Todd. Yes I know they could lie, but c’mon, Todd man. It’s so damn tooting English, so English I wouldn’t think twice if he told me he was from England.
However, my suspicion was confirmed when I was having problems connecting to my website. I went to my webhost’s website and click on the link for Live Chat, and in 2 minutes I was speaking to someone live. Sure enough, he has a ultra English name – Jerold King. I told him my problem and I guess he must have went to my website to have a look.
Instantly, my website statistics recorded the hit. Guess where the hit is coming from?
Yup. India.
Shortly after the image above was recorded, “Jerold King” said that he had tried to access my website several times using several browsers. That LIAR!. My super cool damn accurate webstat said he visited once, using Internet Explorer 6.0 on Windows 2000. Another webstat revealed more detailed information, even noting that he is from Software Technology Parks of India.
Lesson learned:
- Most 24/7 Live Chat people are from India
- They lie about their names
- They even lie about what they did to help you
Did I mentioned he needed at least 8 minutes to check my website once?
Don’t ever trust them.